Terms and Conditions

Eligibility and Legal Age Requirement

Access to and use of West 28 is strictly limited to individuals who are at least 18 years of age or the legal age of majority in their place of residence, whichever is higher. By registering an account, you confirm that you meet this age requirement and that participating in online gambling activities is lawful in your jurisdiction. West 28 reserves the right to request proof of age or identity at any time and to suspend accounts pending verification.

Account Registration

Each user may hold only one active account with West 28, registered under their true legal name, current address, and accurate contact details. Providing false, incomplete, or misleading information during registration may result in account closure and forfeiture of any associated funds or winnings. Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

Deposits

Deposits made to a West 28 account must originate from a payment method registered in the account holder's own name. West 28 reserves the right to set minimum and maximum deposit limits, decline certain transactions, and request supporting documentation to verify the source of funds. Any fees charged by third-party payment providers are the responsibility of the account holder.

Withdrawals

Withdrawal requests are processed only after successful identity and account verification, which may include proof of identity, address, and payment method ownership. Processing times vary depending on the payment method selected and may be subject to review for compliance and security purposes. West 28 reserves the right to request additional documentation before releasing funds and to delay or decline withdrawals where suspicious activity is identified.

Bonus and Promotional Terms

Bonuses, free spins, and promotional offers provided by West 28 are subject to specific wagering requirements, expiry dates, and eligibility criteria detailed at the time of the offer. Misuse of bonuses, including the creation of multiple accounts or exploitation of promotional terms, may result in forfeiture of bonus funds and any winnings derived from them. West 28 reserves the right to modify, withdraw, or cancel any promotion at its discretion, subject to fair treatment of affected users.

Account Suspension and Termination

West 28 may suspend or permanently close an account where there is reasonable suspicion of fraud, collusion, underage gambling, breach of these terms, or misuse of the platform. Suspected money laundering, identity theft, or the use of prohibited software or techniques will also result in immediate suspension pending investigation. Users will be notified of suspension where reasonably possible, and any funds held may be withheld during the review process.

Responsible Gambling

West 28 supports responsible gambling and provides tools such as deposit limits, self-exclusion, and account cooling-off periods to help users manage their play. Users experiencing difficulty controlling their gambling behavior are encouraged to make use of these tools or seek independent support services. West 28 reserves the right to impose restrictions on accounts showing signs of problematic gambling patterns.

Dispute Resolution

Any disputes arising from account activity, transactions, or gameplay should first be submitted to West 28's customer support team for internal review. If a resolution cannot be reached, users may escalate the matter to an independent third-party dispute resolution service where available. West 28 aims to handle all disputes fairly, transparently, and within a reasonable timeframe.

Changes to These Terms

West 28 may update these Terms and Conditions periodically to reflect changes in operations, technology, or regulatory expectations. Continued use of the platform after changes are published constitutes acceptance of the revised terms. Users are encouraged to review this page regularly to stay informed of any updates.

Effective Date

These Terms and Conditions are effective as of 2026 and remain in force until superseded by a subsequent version. This document was last updated in 2026 to ensure clarity and consistency across all West 28 services.