Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how West 28 collects, stores, uses, and shares personal information from users who access our online casino services. This policy is effective as of 1 January 2026 and was last updated in January 2026. By creating an account or using our services, you acknowledge that you have read and understood the practices described below.

Information We Collect

When you register with West 28, we collect personal details such as your name, date of birth, email address, phone number, residential address, and payment information necessary to verify your identity and process transactions. We also collect information related to your gameplay activity, account preferences, deposit and withdrawal history, and communications with our support team. Additional identity verification documents may be requested to comply with responsible gambling and account security obligations.

Cookies and Tracking Technologies

West 28 uses cookies and similar tracking technologies to enhance site functionality, remember your preferences, and maintain secure login sessions. These technologies also help us understand how visitors interact with our platform, including page views, session duration, and navigation patterns. You can adjust your browser settings to limit or block cookies, though this may affect certain features of the site.

Analytics and Performance Tracking

We use analytics tools to monitor site performance, identify technical issues, and improve the overall user experience on West 28. These tools may collect information such as device type, browser version, IP address, and general location data. Analytics data is generally aggregated and used to inform product improvements rather than to identify individual users.

Third-Party Service Providers

West 28 works with trusted third-party processors to support payment processing, identity verification, fraud prevention, and customer communication services. These providers only receive the information necessary to perform their designated functions and are contractually required to protect your data. We do not sell personal information to third parties for marketing purposes.

How We Use Your Data

Personal data collected by West 28 is used to operate your account, process deposits and withdrawals, verify your identity, prevent fraud, and comply with applicable regulatory requirements. We may also use your information to communicate important account updates, respond to support inquiries, and where permitted, send promotional offers. Data may be used to support responsible gambling monitoring and self-exclusion requests.

Data Storage and Security

We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse. Data is stored on secure servers with restricted access, and sensitive information such as payment details is encrypted during transmission. While we take reasonable measures to secure your data, no method of storage or transmission can be guaranteed as completely secure.

Your Rights to Access and Deletion

You have the right to request access to the personal information West 28 holds about you, as well as to request corrections if any details are inaccurate or outdated. You may also request deletion of your account data, subject to our obligations to retain certain records for regulatory, financial, or responsible gambling purposes. Requests can be submitted through your account settings or by contacting our support team directly.

International Data Transfers

As West 28 may work with service providers located outside Australia, your personal information could be transferred to and processed in other jurisdictions. We take steps to ensure that any such transfers maintain an appropriate level of data protection consistent with this policy. Where applicable, safeguards recognized under frameworks such as GDPR may be applied to cross-border data handling arrangements.

Changes to This Privacy Policy

West 28 may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be posted on this page along with a revised effective date. We encourage users to review this policy regularly to stay informed about how their information is handled.