Responsible Gambling

Our Commitment to Responsible Gambling

West 28 is committed to providing an entertaining gaming experience while promoting responsible gambling practices among our players. We believe that gambling should always remain a form of entertainment and never become a source of financial or personal hardship. This page, last updated in 2026, outlines the tools and resources available to help you stay in control of your gambling activity.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, and recognising the early warning signs is an important step toward maintaining control. Common indicators include spending more money or time gambling than intended, chasing losses, neglecting personal or financial responsibilities, and feeling anxious or irritable when unable to gamble. If you notice these behaviours in yourself or someone close to you, it may be time to seek support or make use of the tools available on West 28.

Deposit Limits

West 28 allows players to set daily, weekly, or monthly deposit limits to help manage spending within their means. Once a limit is set, it cannot be increased immediately; any request to raise a limit is subject to a cooling-off period to ensure the decision is considered carefully. This feature can be adjusted through your account settings or by contacting our support team.

Time-Out Periods

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account for a set period, such as 24 hours, seven days, or thirty days. During this time, you will be unable to access your account or place any bets. This option is designed to give players a chance to step back and reassess their gambling habits without a permanent commitment.

Self-Exclusion

For players who require a longer-term or permanent solution, West 28 offers a self-exclusion option that restricts account access for an extended period or indefinitely. Once self-exclusion is activated, it cannot be reversed before the agreed period has elapsed, and marketing communications will also cease during this time. Players seeking self-exclusion should contact our support team to discuss the process and available options.

Maintaining a Healthy Gambling Balance

We encourage all players to view gambling as a leisure activity rather than a way to make money or solve financial problems. Setting personal budgets, taking regular breaks, and avoiding gambling when stressed, upset, or under the influence of alcohol are simple but effective ways to stay in control. West 28 provides these responsible gambling tools to support healthier play, but the decision to use them rests with each individual player.

Support for Family and Friends

Problem gambling can also impact the friends and family of those affected, often causing emotional and financial strain. If you are concerned about someone else's gambling behaviour, local support organisations can offer guidance on how to approach the situation and provide resources for family members. We encourage anyone affected, directly or indirectly, to seek appropriate support without delay.

External Support Organisations

A range of independent, community-based organisations in Australia offer free and confidential support for individuals affected by problem gambling, including counselling services and helplines. We recommend consulting your local or state-based support resources for further information tailored to your circumstances. West 28 does not endorse any specific organisation but encourages players to seek professional help when needed.

Reviewing and Updating Your Preferences

Responsible gambling tools such as deposit limits, time-outs, and self-exclusion settings can be reviewed and adjusted at any time through your West 28 account, subject to the applicable cooling-off periods. We recommend periodically reassessing your gambling habits and adjusting these settings as your circumstances change. Our support team is available to assist with any questions regarding these features.